North Western Universities Purchasing Consortium

We’re thrilled to share the fantastic news that we’ve successfully retained our Customer Service Excellence (CSE) Award following our Spring 2024 review!

This achievement reflects our ongoing dedication to meeting the CSE criteria, while also inspiring us to continue finding ways to improve. Here’s how we’ve been going the extra mile to deliver excellence:

• We’ve built a deep understanding of the needs and preferences of our current and potential customer groups through reliable, up-to-date insights.
• We make a special effort to connect with hard-to-reach and disadvantaged groups, tailoring our services to meet their unique needs.
• Our strategy for engaging and involving customers includes a variety of methods designed to suit the diverse groups we work with.
• We’ve made customer feedback a cornerstone of our service improvement process, ensuring customers are informed about the outcomes and actions taken.
• We regularly review and refine our approaches to consultation and engagement to ensure they’re effective, reliable, and representative.

During the assessment, the NWUPC team showcased a broad range of evidence in an engaging online session, demonstrating our commitment to delivering outstanding service to our members, partners, and suppliers.

We’re proud to say that the CSE Award – alongside our Compliance Plus Award – is a testament to this dedication. Both will be up for review again in 2025, and we’re already looking forward to building on this success.